Docking procedures complete
14 days ago
– Thu, Nov 01, 2018 at 09:00:10 PM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Ride a rocket to extraordinary destinations across our galaxy. During your travels, you’ll gather exotic crystals that further our understanding of what’s out there. Use crystals to earn exploration badges by turning them in at the mysterious Outpost 13 to prove yourself as the galaxy’s next great explorer in Space Park!
This post is for backers only. Please visit Kickstarter.com and log in to read.
Wednesday is the retail release of Space Park! We can't to see this game on retailers’ shelves and grow our adventuring community. While this might be exciting for some, we know that this news can be frustrating for those who have yet to receive the game. We share those frustrations and feel like we have learned a number of things about fulfillment throughout this Kickstarter that will help us on the next one. It was never our intention to have this happen and our fulfillment company had the games long before distributors did, but it doesn't change where we stand today. We hope we can take a step to make it right for those of you who aren't happy.
If you are a backer in Europe and your game has not been shipped (i.e. has a tracking number), we would like to offer you the chance to cancel your order and provide you a refund. We did not want the game in the hands of retailer before backers. We're truly sorry we failed in this regard. If you would like a refund, please send us a message here on Kickstarter and we can initiate the refund process. As we stated before, your games are currently slated to start fulfilling on or before October 19th.
For those in Canada, your games started shipping last week and should all be on their way! If you haven't received your tracking number, send a message and we'll pull it for you.
Thanks for your continued support!
A huge thank you for your patience as we work to get games into your hand. We had hoped to get this update out early last week, but were unable to acquire specific timelines from our fulfillment partners as they had not locked in fulfillment windows for Space Park. This is something we are reviewing for future campaigns as we currently do not have leverage to influence partner timelines.
Europe: Space Park arrived at GamesQuest last Wednesday. They are tentatively planning to start fulfillment October 19th. We don't feel this is reasonable, so will continue to push them to push this up.
Canada: Space Park has arrived at Snakes & Lattes and we’re being told to expect fulfillment to begin either at the end of this week or the beginning of next week.
Asia: Space Park has arrived at VFI and we are still waiting on confirmation that they have started shipping. If you have started to receive your copies please let us know!
Australia: All copies have shipped! Let us know if you don't have your tracking information.
United States: All copies have shipped! Let us know if you don't have your tracking information.
Posters: Posters are scheduled to ship by the end of this week.
If you haven’t seen, one of our backers posted a file link for 3D printed token holders in the shape of the rocket ships. We love them! Thank you, Chris Perz.
Keep the pictures coming!
Thank you to all shout outs in our comments from those who have received their games. We love hearing from you and seeing all your unboxing and gameplay pictures on social media! Several of you have asked about Posters. The printer has the order and the posters will be shipped directly from them very soon. Note, they are being shipped separately, so this has no impact on game shipment.
We checked in with Quartermaster on Monday for an update on international fulfillment and wanted to pass along what we know. As a primer, Asia, Australia, and Canada are on track to start fulfillment the week of 9/17. Europe is looking like week of 9/24, but that is at risk. Read on for details.
Europe: As of our last update, we were under the impression that GamesQuest (Europe fulfillment company) would be receiving the games this week. Unfortunately, Quartermaster did not anticipate the number games that needed to be shipped to Europe. They pivoted to freighting the batch, adding extra time to the process. They are finalizing the specs of the shipment and per their update yesterday, they are pushing hard to get this finished quickly. Once compiled, they can actually schedule it to be air freighted to GamesQuest. Once they schedule it, your games will take 3-5 days to arrive at which point we will provide an update on fulfillment. This means, that even if the shipment leaves before Friday, at best, games won't start fulfilling until late next week. This is also dependent on GamesQuest's capacity. We will be seeking regular updates from QM and passing along relevant information.
Asia: Games are en route and should arrive at the fulfillment center (VFI) by the end of the week. From there, VFI will schedule them for fulfillment. We anticipate them to be shipped the week of the 17th. We will update you otherwise.
Australia: Games are en route and should arrive at the fulfillment center (Aetherworks) by the end of the week. From there, Aetherworks will schedule them for fulfillment. We anticipate them to be shipped the week of the 17th. We will update you otherwise.
Canada: Games are shipping to the fulfillment center (Snakes and Lattes) today. We are waiting on an estimated arrival date. From there, we expect a quick turnaround, similar to Asia/AUS. Hopeful for week of 9/14.
US: All game orders have shipped. If you have not received a tracking number for your game’s package, please send us a message.
We’re very sorry that international shipping is taking longer than we initially stated. As soon as we hear that all games have landed at their respective warehouses, we will send out another update with a further refined schedule.
Thanks for your understanding and patience!
The Keymaster Team
After much waiting and many, many spreadsheets, we're happy to announce we have liftoff! Last night, the first batch of US games left Quartermaster's dock and arrived at a FedEx routing facility. We peeked at a few of the tracking numbers and it looks like some of them will be arriving as early as tomorrow! The remainder of the US games should be going out between now and next Thursday. The package will include the base game and any add-ons you ordered with the exception of posters. These will be come separately from our printer.
For international backers, your games will follow closely! Quartermaster will be getting them to one of their other distribution centers and those should start going out from there the week of the 10th.
Thanks everyone for you patience! When you get your game on the table, please send us some pics on IG or Twitter :) Also, we'd love to hear your thoughts on BoardGameGeek! Your engagement on BGG and social media goes a long way.
As we get toward the end of fulfillment, we will be writing a longer thank you as well as pointing you to some additional ways to stay connected with us. For now, just know that the galaxy wouldn't be the same without you.
We also wanted to address a few questions here.
Scout! - We are getting the details finalized on the STL file to 3D print Scout. Look out for the download of it in the near future.
Carriers - Quartermaster uses a lot of different shipping partners, but the majority of your games will be shipped via FedEx Smartpost which basically means FedEx gets it to your post office and your mail person takes it the last mile!
How can my friend's get in? Space Park will be available at your FLGS and directly from us through Amazon on 10/3! We also recently got word that Barnes and Nobles will be testing it in 20 stores (woohoo!). If see one in a B&N, let us know!!!
That's all for now! Happy Labor Day weekend for those in the US!
Matt, Kyle, and Mattox